Refund Policy
We strive to provide the best digital products and customer experience. Please review our refund policy carefully before making a purchase.
No Returns on Digital Products
Due to the nature of digital products, once a plugin or theme has been downloaded, it cannot be returned.
Refunds will only be issued if the digital product is completely unusable and our support team is unable to resolve the issue.
3-Day Money-Back Guarantee
We offer a 3-day money-back guarantee if the product does not function as described and we are unable to resolve the issue.
Before requesting a refund, please open a support ticket and allow 24-72 hours for our support team to assist you.
Support Policy
Our support team is available to help with installation or configuration issues. However, please note that we are not the developers of the products and our technical support is limited.
Refund Eligibility
A refund will only be granted if:
- The product you downloaded is completely unusable.
- Our support team is unable to fix the issue.
- If you open a dispute without contacting us first, your account may be permanently banned from our website.
Non-Refundable Cases
Refunds will not be provided under the following circumstances:
- You change your mind after purchase.
- You purchased an item by mistake and have already downloaded it.
- A colleague or employee made the purchase using your account.
- The product is not compatible with your WordPress setup, plugins, or server configuration.
- The product does not meet your expectations or specific requirements.
- The product prompts for a license key or activation.
- Your website broke after installing the product.
- You refuse to provide our support team with access to investigate an issue.
- Subscription renewals (renewals are non-refundable, but you can cancel auto-renewal anytime via your account settings).
- Delays in product updates—our update schedule is not immediate, but you can request an update.
Additional Terms
Stop Using Product
If you request a refund, you must stop using and delete the downloaded product.
Diminished Value
If a product update is faulty, we may deduct a portion of the refund based on its diminished value.
Processing Time
Refunds may take 10-15 business days to process and reflect in your account.
Agreement
By purchasing from our website, you agree to these terms.
Delayed Refunds
If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at info@pluginvista.in or use our Contact Us for further assistance.
