Privacy Policy

Introduction

This Privacy Policy describes how Plugin Vista and its affiliates (collectively "Company", "we", "our", "us") collect, use, share, protect, or otherwise process your information/personal data through our website pluginvista.in (hereinafter referred to as the "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes but is not limited to:

• Personal data/information provided during sign-up, registration, or usage of our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and any such information shared as proof of identity or address.
• Sensitive personal data may be collected with your consent, such as bank account details, credit/debit card details, other payment instrument information, or biometric information (e.g., facial features or physiological information, if required for specific features).

You always have the option to not provide certain information by choosing not to use a particular service or feature on the Platform.

We may track your behavior, preferences, and other information that you provide on our Platform. This data is compiled and analyzed on an aggregated basis. We will also collect information related to your transactions on our Platform and third-party business partner platforms. When a third-party business partner collects your personal data directly, their privacy policies will apply, and we encourage you to review them before sharing any information.

Usage of Information

We use personal data to provide the services you request. If we use your data for marketing purposes, we will give you the option to opt out. Our uses of personal data include:

• Assisting sellers and business partners in handling and fulfilling orders.
• Enhancing customer experience.
• Resolving disputes and troubleshooting problems.
• Informing you about offers, products, services, and updates (both online and offline).
• Customizing your experience.
• Preventing fraud and other criminal activities.
• Conducting marketing research, analysis, and surveys.
• Complying with legal obligations and enforcing our Terms and Conditions.

Your access to certain services may be affected if permission is not granted.

Sharing of Information

We may share your personal data internally within our corporate group, affiliates, and related entities to provide you access to their services and products. These entities may market their offerings to you unless you explicitly opt out.

We may disclose personal data to third parties such as:

• Sellers, business partners, and third-party service providers (e.g., logistics partners, prepaid payment issuers, third-party reward programs).
• Government agencies or law enforcement authorities if required by law or in response to legal processes (e.g., subpoenas, court orders).
• Law enforcement offices or third-party rights owners if necessary to enforce our Terms of Use, respond to legal claims, or protect user rights and safety.

Security Precautions

We take reasonable security measures to protect your personal data from unauthorized access, disclosure, loss, or misuse. Our security practices ensure that:

• Data is stored securely on our servers.
• Secure transmission practices are followed.

However, data transmission over the internet is not entirely secure due to factors beyond our control. Users accept the inherent risks of using the internet and are responsible for protecting their account login credentials.

Data Deletion and Retention

You can delete your account by accessing your profile settings on our Platform. This action will remove all associated information permanently. You may also request deletion by contacting us.

However, account deletion may be delayed if there are:

• Pending grievances or claims.
• Pending shipments or transactions.

We retain personal data only as long as necessary for the purpose it was collected or as required by law. Anonymized data may be retained for research and analytical purposes.

Your Rights

You have the right to:

• Access, rectify, and update your personal data via the Platform.
• Withdraw consent by writing to our Grievance Officer (subject to verification).

Withdrawing consent may limit access to certain services.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information as described in this Privacy Policy.

If you provide personal data about others, you confirm that you have the authority to do so.

You consent to being contacted via SMS, instant messaging apps, calls, and emails for purposes outlined in this Privacy Policy. If you wish to withdraw consent, write to our Grievance Officer with "Withdrawal of consent for processing personal data" in the subject line.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please check periodically for changes. We may also notify you of significant changes as required by law.